About Us

Third Wave Research is owned and operated by Allison Dickin, a customer insights expert with 12 years of experience, who has worked both on the agency side and as an insights leader inside a tech company. After 4 years at Etsy, Allison founded Third Wave Research to be the kind of research partner she would have wanted to work with when she was the client.


We are leaner and more nimble than traditional research agencies, and we stay focused on what we do best: designing and executing high-quality research and producing relevant insights that help our clients to make smart product and marketing decisions.

How we're different

We decipher digital customer behavior

We have research expertise that spans domains and industries (with a soft spot for mission-driven startups).

But what sets us apart is our uncanny ability to understand customer behavior. We use it to unearth powerful insights that drive business growth.

Our starting point is your expertise

We know we're only as good as our ability to grasp your unique business challenges and customer needs.

We move quickly, but understanding your context is core to our process. The result is insights that are deeply relevant and immediately actionable.

100-slide report decks make us cringe

We don't have time to waste and we suspect you don't either.

We thoroughly analyze our data, but we also do the work to synthesize our findings into a concise narrative, so you don't spend precious hours hunting for a story amid heaps of charts. 

©2019 by Third Wave Research